PRIVACY POLICY





TEN (“we” and “us”) respects the privacy of all of our users (“you”) and has created this Privacy Policy to demonstrate our commitment to protecting the privacy of our users. Described below is how we collect, use and distribute your information. You are encouraged to read this Privacy Policy carefully and in its entirety prior to/when you use our application (“services”), website (“services”) or submit any information to us. By using our website or application, you are accepting the practices and details outlined in this policy.

Should you have any questions regarding this policy, please do not hesitate to contact us at info@thetenapp.com with subject line “Privacy Policy”.

Information Collected


By using our website or application, personal information like your name, email address and other information will be collected. By using any of our services you are authorizing us to gather, use and retain the data related to the provision of the service. Information that you provide may be sent to servers located within Canada, the United States and countries around the World.

The information that you provide in order to register as a use within TEN, will be gathered from your Facebook account. Information such as your public Facebook profile (consistent with your privacy settings on Facebook), your email address, interests, likes, gender, birthday, education history, relationship interests, current city, photos, personal description, and friend list will be collected and used.

You will also be asked to allow TEN to collect your location information from your device when you download or use the service. In addition, we may collect and store any personal information that you provide while using our service or in some other manner. This may include identifying information such as your name, address, email and telephone number, and, if you transact business with us, financial information.

As a user, you may also provide photos, a personal description and information about your gender and preferences for recommendations, such as search distance, age range, gender, and rating range. If you chat with other TEN users, then you are providing us with the content of your chats, and if you contact us with an inquiry of any sort, then you provide us with the content of that communication also.


Use of Technologies to Collect Information


Information collected is done so automatically. We automatically collect information from your browser or device when you visit our service. This information could include your IP address, device ID and type, browser type and language, operating system used by your device, access times and your geographic location while our application is running.

When you visit our service, we may assign your device one or more cookies to facilitate access to our service and to personalize your experience.


How We Use The Information We Collect

We may use the information that we collect about you to improve our products and services, manage your account, perform analysis searches, and communicate with you via email. We may also use the information collected to develop and track content and advertising tailored to your interests, enforce or exercise any rights in our Terms of Use and perform functions or services as otherwise described to your at the time of collection.

In all circumstances, we may perform these functions directly or use a third party vendor to perform these functions on our behalf who will be obligated to use your personal information only to perform services for us.


Who We Share Your Information With


Information that is shared with other users will come from your TEN profile. Your TEN profile will be viewable by other users of the Service. Other users will be able to view information that you have provided to us directly or through Facebook. If you swipe right or say “yes” to a person, you will gain the opportunity to message that person. If you message your match, they will be able to see the content of the message/chat.

We do not share your personal information with others except as indicated in this Privacy Policy.

We may share information with service providers. Such information includes personal and financial information to fulfill orders, provide customer service, tracking and analytics, member screening and other features through our service.

We may disclose your information, including personal information in response to a subpoena or similar investigative demand, court order, or request for cooperation from law enforcement or other government official.


Accessing Your Information


As a TEN user, you have the ability to review and update your personal information from within the service by accessing the settings tab.

Our service may deliver notifications to your phone or mobile device. You can disable these notifications by accessing the “App Settings” tab on the app or by changing the settings on your mobile device.


Information Your Provide While Using Our Service


Our service provides areas where you can post information about yourself and communicate with other. All postings are governed by our Terms of Use. Whenever you voluntarily disclose personal information on publicly-viewable pages, that information will be publicly available and can be collected and used by others. For example, providing your email address may result in unwanted and unsolicited messages. We cannot control who reads your posts or what users may do with the information that you have voluntarily posted. We encourage you to exercise discretions and caution with respect to your personal information.


Children/Youth Privacy


Our service is available to the general public but we restrict the use of our service to individuals ages 18 and above. We do not knowingly collect, maintain, or use personal information from children under the age of 18.


Privacy Policy Changes and Updates


We will regularly update this Privacy Policy to reflect changes in the law, our data collection and use practices, features of our service, or advances in technology. When we post changes to this Privacy Policy, we will revise the “Updated” date at the top of this Privacy Policy. You should regularly check for the most recent version.